Privacy policy
Introduction
This Privacy Policy explains how Zochii collects, uses, shares, and safeguards personal information when the website, checkout, or customer support are used, and it applies to all visitors, customers, and accounts created on the site.
Who we are
Company Legal Name: CLINTEK LIFE SCIENCES PRIVATE LIMITED
Registered Address: 42/229-6-1, NGO Colony, Revenue Ward No. 42, Cuddapah – 516002, Andhra Pradesh, India.
Contact Number: +91 ____________
Email: support@zochii.com
Information we collect
- Information provided: name, email, phone, billing and shipping addresses, order details, support messages, reviews, and preferences gathered through forms or account creation.
- Payment information: processed securely by payment partners; Zochii does not store full card details, only tokens/last four digits where necessary for records.
- Automatic data: device and browser type, IP address, cookie identifiers, pages viewed, time on site, referral URLs, and actions taken for analytics and fraud prevention.
- Marketing data: email and messaging opt‑ins, campaign interactions, and preferences used to tailor communications.
Why we collect it
- To process orders, deliver products, provide customer support, manage returns/refunds, and maintain service functionality.
- To personalize shopping, recommend products, run promotions, and measure performance of website content and ads.
- To improve the site’s usability, detect and prevent fraud or abuse, and comply with legal, tax, and accounting obligations.
Legal bases (where required)
Personal data is processed on one or more of these bases: consent (e.g., marketing opt‑ins), contract performance (e.g., fulfilling orders), legitimate interests (e.g., site security, product improvement), and legal obligations (e.g., invoicing, tax).
Cookies and similar technologies
Cookies, pixels, and local storage help keep sessions secure, remember preferences, analyze traffic, and deliver relevant ads; cookie settings can be adjusted in the browser and preferences can be managed via the site’s cookie banner where available.
Sharing of information
- Service providers: payment gateways, fraud prevention, shipping and logistics, email/SMS platforms, analytics, and customer support tools—bound by confidentiality and data‑processing terms.
- Legal and safety: when required by law, regulation, court order, or to protect rights, property, safety, or prevent fraud.
- Business transfers: in a merger, acquisition, or reorganization, data may transfer subject to the same or a materially similar policy.
Payments and security
Transactions are handled via secure, PCI‑compliant processors and the site uses HTTPS/TLS, access controls, and least‑privilege practices; no method is 100% secure, so immediate contact is requested if any suspected account compromise occurs.
Data retention
Order, invoice, and support records are retained for as long as needed to fulfill purposes and meet legal retention requirements; marketing preferences are kept until opt‑out or deletion is requested.
Your choices and rights
- Access, correction, and deletion of personal data can be requested, subject to legal limits.
- Opt‑out of marketing at any time via the unsubscribe link or by contacting support; transactional emails may still be sent regarding orders.
- Cookie preferences can be managed in the browser and via the site’s consent tools.
Children’s privacy
The site is not intended for individuals under the age of 13 (or the relevant local minimum age), and accounts should not be created or purchases made by minors without appropriate consent where required.
International transfers (if applicable)
If data is transferred outside the home country, appropriate safeguards such as contractual clauses, encryption, and access controls are used to protect it in line with applicable laws.
Retention of reviews and UGC
Product reviews, ratings, and Q&A contributions may be displayed on the site along with first name or anonymized identifiers; requests to remove published content can be submitted to support.
Links to third parties
Links to third‑party sites and services operate under their own privacy policies; reviewing their terms and settings is encouraged.
How to contact us
For privacy questions, requests, or complaints, contact support@zochii.com or [phone/WhatsApp]; providing the order number or account email helps resolve issues faster.
Changes to this policy
This policy may be updated periodically to reflect operational or legal changes; the “Last updated” date will indicate the current version, and continued use of the site constitutes acceptance of the updated terms.
Last updated: [Insert date]
