Terms of service

Introduction

Welcome to Zochii. These Terms & Conditions govern access to and use of the website, products, and services. By visiting or purchasing, agreement is made to these Terms, the Privacy Policy, and any additional policies displayed on relevant pages.

Company details

  • Company Legal Name: CLINTEK LIFE SCIENCES PRIVATE LIMITED
  • Registered address: 42/229-6-1, NGO Colony, Revenue Ward No. 42, Cuddapah – 516002, Andhra Pradesh, India.
  • Contact : support@zochii.com

  • Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Eligibility and account

  • Must be legally capable of entering a binding contract under applicable law; accounts must contain accurate information and be kept confidential; all activity under the account is the user’s responsibility.

Product information and usage

  • Zochii provides science‑led skincare designed for daily routines; individual results vary with skin type and adherence; directions, patch testing, and sunscreen pairing must be followed as stated on each PDP and label for safe use.

Ordering and acceptance

  • Orders placed via the website are offers to purchase; Zochii may accept or cancel orders at its discretion (e.g., stock limits, pricing errors, suspected fraud); order confirmation email acknowledges receipt, shipping email confirms acceptance and dispatch.

Pricing, taxes, and promotions

  • Prices are stated in [currency] and inclusive/exclusive of applicable taxes as noted at checkout; shipping fees and COD charges (if any) are displayed before payment; promotions are time‑bound, non‑transferable, and cannot be combined unless explicitly stated.

Payments

  • Accepted methods: UPI, credit/debit cards, net banking, wallets, and other gateways shown at checkout; by paying, authorization is granted to charge the selected method for the full amount including taxes, shipping, and fees.

Shipping and delivery

  • Orders are shipped to the address provided; estimated delivery windows appear at checkout and in the confirmation email; delays may occur due to courier or force‑majeure events; risk of loss passes upon courier hand‑off according to applicable law.

Returns, refunds, and replacements

  • Hygiene and safety are prioritized; please refer to the Returns/Refunds Policy for eligibility windows, unopened/unused conditions, wrong/ damaged items procedures, and refund timelines; replacements/refunds require photo or video proof within the stated window.

Subscriptions and auto‑replenish (if enabled)

  • Subscription terms, billing cycles, cancellation windows, and renewal dates are stated at enrollment; price changes will be notified in advance; skipping or cancelling must occur before the renewal cut‑off to avoid charges.

User conduct and content

  • Prohibited: unlawful activity, infringement, reverse engineering, scraping, introducing malware, or posting defamatory/abusive content; reviews must be honest experiences without third‑party rights violations; Zochii may moderate or remove content that breaches these rules.

Intellectual property

  • All site content, trademarks, logos, product names, copy, images, and designs are owned by or licensed to Zochii and protected by IP laws; limited, non‑exclusive, revocable license is granted to access the site for personal, non‑commercial use.

Third‑party services

  • The site may link to third‑party tools, apps, payment gateways, or social platforms; Zochii is not responsible for third‑party terms or practices; use is at the user’s discretion and subject to their policies.

Health disclaimer

  • Skincare outcomes depend on individual biology; products are not medical treatments or cures; discontinue use and consult a professional if irritation persists; patch testing and sunscreen use with brightening and exfoliating actives are recommended.

Limitation of liability

  • To the maximum extent permitted by law, Zochii is not liable for indirect, incidental, or consequential damages; total liability relating to any claim will not exceed the amount paid for the product(s) giving rise to the claim.

Indemnity

  • Agreement to indemnify and hold Zochii harmless from claims, losses, liabilities, and expenses arising from misuse of the site, breach of these Terms, or violation of law or third‑party rights.

Privacy

  • Personal data is processed according to the Privacy Policy, which explains what is collected, why, and how rights can be exercised; by using the site, consent is given to data practices described there.

Age‑restricted and safety notices

  • Products are cosmetic in nature; keep out of reach of children; avoid eye contact; follow product‑specific warnings on each PDP and label (e.g., acid products and retinoid use guidance).

Governing law and dispute resolution

  • These Terms of Use and all related policies shall be governed and interpreted in accordance with the applicable laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the competent courts located in the State of Andhra Pradesh.

Changes to terms

  • Zochii may update these Terms periodically; continued use after the effective date constitutes acceptance; the “Last updated” date will appear at the top of the page.

Contact

  • For any questions regarding these Terms or your purchase, please contact our customer support team at support@zochii.com during working hours. Kindly mention your order number for faster assistance.

If jurisdiction, entity name, return window, and contact details are provided, a finalized, jurisdiction‑specific version will be produced and formatted for legal review, alongside matching links to Privacy, Shipping, and Returns pages for consistency across the site.